Learning Center

Downtime is the vital calculation of how much equipment production time you are losing.  It measures the number of hours your Asset is unavailable/offline/needing maintenance, costing you valuable production time.  

Lightning gives you the ability to take an asset offline, for any reason, and start counting the hours as downtime.

When creating or editing a Work Order, Lightning can begin tracking downtime for the length of time the work order is open.  If you're unsure, you can also decide later to mark the asset as being 'down'. The Downtime feature also allows you to edit past entries, to ensure the accuracy of your records so they reflect the entire length of the breakdown.  Finally, Lightning allows you to pull up the records of any asset and see its downtime history, as well as run downtime reports.

To enable Lightning Downtime, your Administrator can turn on the feature by going to Settings > Marketplace and toggle on the "Asset Downtime" feature.

To take an asset "down" and begin tracking the amount of time it is down:

• Open the Asset module
• Select an Asset
• Click on the blue stopwatch icon up in the top right corner of the screen.
  
• Click the DOWN button at the top right of the window.  This will start the downtime clock. NOTE:  You cannot change the start time of the downtime until the downtime has ended.  Then you can edit the starting or ending time if necessary.  

Once the asset is down, there are three identifiers to let everyone know the asset is down:

On the list view of the Asset screen, the "Asset Down" KPI at the top will indicate the current number.  If you click on it, it will isolate those assets, for a focused list on the screen (click below to zoom image).

Any down asset appearing on the asset list will display the Blue Stopwatch icon on the line. Click the Asset to open the file. The word DOWN appears next to the asset description.

Finally, if you open any work order for an asset that is currently down, will have the red DOWN box appear beneath the image of the asset.

If the asset is currently listed as online & running, and you need to start a work order for it, the slide-out window will now contain a line that says: Asset Downtime Status. Toggle this switch to the right to the OFFLINE position which will:  Bring the asset DOWN.  Completing the work order will end the downtime and bring the asset back online.

If the asset is already down, and you need to start a new work order for it, the slide-out window will now state New work order contributes to the down incident. Checking this box confirms that the work order must be completed before you can complete the downtime for the asset.

In addition to managing your asset's downtime from the asset details page, you can also manage it directly from the work order.  The familiar Blue Stopwatch icon is visible on the top right side of the work order details page. This is only available on work orders connected to an asset. 

• Click the downtime icon to view the asset's downtime history.
• If needed, you can correct past downtime history. Remember:  Current downtime must be completed before you can edit the start/stop dates and times.
• Downtime can be started from this window.
• At the bottom of this open window, notice the Add Work Order to Downtime, which will either start the downtime clock or add the work order to the existing downtime record.  Because it is now connected, completing the work order will automatically end the downtime.  If more than one work order is contributing to the same downtime event, each one must be closed before the downtime clock will stop automatically.

Reports on all your downtime activities can be found by going to:

Reports > Report Library / Assets > Asset Downtime

• Track your assets' downtime!
• Downtime = Lost production time.  Lost production time = lost $$.  
• There is a difference between planned/scheduled downtime, and downtime due to breakdowns and unexpected repairs.  The work order Work Type will help you differentiate between these different events.  
• Easily see which assets are currently down, and which ones are a repeated problem through the KPI's and the Asset Downtime report.